Troubleshooting

Common problems merchants run into, and how to solve them. If your issue isn’t listed here, contact us.

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Empty spaces in the grid when using content cards

Symptom: after adding a content card to a collection, the last row of a page shows a couple of products followed by empty white spaces. Why it happens: think of the collection grid in terms of slots — every 1×1 spot is a slot. Say a page shows 16 products in a 4-column grid: that’s 4 rows of 4 slots, each product filling one slot. Now add a content card that’s 2×1. It takes up two slots, and the only way to make it fit is to push down the products that occupied those slots. But the page still contains 16 products, so 18 slots are now occupied — and 18 is not divisible by 4. The result is a new last row with only 2 products and 2 empty spaces. The fix: add more content to the page — content cards, duplicates, and so on — until the number of occupied slots is divisible by the column count again. In the example above, adding 2 more single-slot items brings the page to 20 occupied slots = 5 full rows, and the empty spaces disappear.

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Content cards disappear when shoppers sort or filter

This is by design. Content cards are placed at a position in the collection’s default order; when a shopper re-sorts or filters, the products around that position change, so the cards (and product duplicates) are hidden to avoid appearing next to unrelated products.

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Content cards bunch up on the last page

Cards positioned beyond the collection’s product count can’t be shown at their configured position, so they are shown together at the end of the last page instead. Move them to earlier positions in the collection to fix this.